TPCA Event Cancellation Policy
Effective January 1, 2021, any in-person or webinar training event which occurs on or after the effective date will be held to the following cancellation terms and conditions. To receive a refund, all cancellations must be in writing and must be received by emailing sarah.hill@tnpca.org and education@tnpca.org according to the following schedule:
- Cancellations received on or before 20 business days of the event will result in a full refund minus a 10% processing fee.
- Cancellations received on or before 10 business days of the event will result in a 50% refund minus a 10% processing fee.
- Cancellations received on or before 5 business days of the event will result in a 25% refund minus a 10% processing fee.
- No refunds will be offered for cancellations received after 5 business days before the event.
- Cancellations after the conclusion of the event are non-refundable.
- Substitutions are encouraged but must be from within the same organization.
- “No Shows” are non-refundable.