2025 Conference Agenda

Beyond Transition: Evolve with Purpose, Succeed with Agility

Each session of our 2025 Annual Conference is tailored to meeting present needs while paving the path for tomorrow's success.
Join us to explore strategies for thriving amidst pressure, harnessing collaboration, and innovating for sustainability. 

    

TUESDAY
SEPTEMBER 23

9:00 AM - 12:00 PM

TPCA Office
Executive Conference Room

TPCA Board of Directors Meeting

11:00 AM - 3:00 PM

Sonesta Hotel

TPCA Partners, Conference Sponsors and Exhibitors Load In

Get checked in at the Registration Desk, and we’ll help you find your booth space.

12:00 - 1:00 PM

TPCA Office

Lunch for TPCA Board of Directors and Pre-Conference Session Attendees


   

1:00 - 4:00 PM

TPCA Office
Main Conference Room

TPCA will be hosting our 2025 pre-conference session at the TPCA office. Please note that separate registration is required.

Pre-conference session attendees will be served lunch from 12:00 - 1:00 PM. The bootcamp session will begin at 1:00 PM.

Future-Proofing CHCs through Master Scenario Planning

In an era of rapid policy shifts and financial uncertainties, health center leaders must be equipped with robust tools to navigate the future confidently. This dynamic workshop is tailored for C-suite executives aiming to bolster their strategic acumen through Scenario Planning. Participants will engage in hands-on exercises, case studies, and collaborative discussions to transform potential challenges into opportunities for growth and resilience.
  
Presenters: Jay Boyer and Michael Ceballos, Facktor

3:00 - 5:00 PM

Sonesta Hotel

Registration is Open

4:30 - 6:00 PM

Sonesta Hotel 
Poolside

Special thanks to our Kickoff Gathering Sponsor, Azara Healthcare

Woman smiling during the conference meet and greet

Join Us for the Conference Kickoff Gathering!

We’re kicking off the TPCA 2025 Annual Conference with a fun and relaxed gathering where health center staff and conference partners can come together to connect and celebrate! This is the perfect opportunity to meet fellow conference attendees, share stories, and build new relationships before the sessions begin.
 
This year's kickoff will be extra special as we take a moment to honor and celebrate our CEO, Libby Thurman, who will be transitioning out of her role next month after more than a decade of leadership and dedication to Tennessee's community helth centers.
 
All Pre-Conference Session and Conference Attendees, TPCA Partners, and Conference Exhibitors and Sponsors are welcome to join us! Come mingle with colleagues and exhibitors, enjoy some light refreshments, and get ready to dive into our best conference yet! 
 

WEDNESDAY
SEPTEMBER 24

8:00 AM

Sonesta Hotel

Registration is Open

8:30 - 9:00 AM

Cumberland Ballroom

Business people greet one another at conference

Meet Our 2025 Conference Sponsors

Special thanks to our TPCA Partners: 
Forvis Mazars, CHCollective, Commonwealth Purchasing Group, NextGen, Peregrine Health, TN AHEC at Meharry Medical College, TN Center for Health Workforce Development, and the TDH Office of Rural Health.

View our 2025 Sponsor Showcase

9:00 - 10:00 AM

General Session
Cumberland Ballroom

Conference Panelists Speaking to Crowd

Purpose-Driven Progress in a Shifting Landscape

As the policy landscape evolves, so too must our strategies and partnerships. This energizing opening session offers key updates from the federal level and explores how health centers can not only adapt, but lead, in shaping a healthier future for all. 

Framed through the lens of purpose and progress, this session will spotlight the resilience, innovation, and vital contributions of Tennessee’s community health centers. Attendees will leave affirmed in their mission, inspired by what’s possible, and ready to move forward—together.

Presenter:   Sonja Bachus, National Association of Community Health Centers

10:30 - 11:30 AM

Breakout Sessions

Navigating Billing, Coding, & Regs in Value-Based Care

Knoxville Room - Finance

Value-based care has major implications for billing, coding, and compliance. This session offers practical strategies to ensure accuracy, avoid risks, and support financial sustainability.

Nicole Moscatelli, Forvis Mazars

Strengthening Data Hygiene for Organizational Success

Jackson Room - Clinical Quality

Clean, accurate data powers quality, strategy, and results. Learn practical ways to boost data hygiene and engage your whole team in stewardship.  

LuAnn Kimker and Hannah Paxton, Azara Healthcare

Busting Myths on Employee Recruitment & Retention

Chattanooga Room - Workforce

Struggling to keep great staff and find new talent? Debunk hiring myths and get real strategies for recruitment onboarding, and retention that actually work long-term.
  

12:00 - 1:00 PM

Cumberland Ballroom

Special thanks to our Awards of Excellence Luncheon Sponsor, FQHC Resource ALternative

People of various ethnicities giving a standing ovation business lecture

2025 Awards of Excellence Luncheon

1:00 - 1:30 PM

Cumberland Ballroom

Business people greet one another at conference

Meet Our 2025 Conference Sponsors

Special thanks to our TPCA Partners: 
Forvis Mazars, CHCollective, Commonwealth Purchasing Group, NextGen, Peregrine Health, TN AHEC at Meharry Medical College, TN Center for Health Workforce Development, and the TDH Office of Rural Health.

View our 2025 Sponsor Showcase

1:30 - 2:30 PM

Breakout Sessions

Three Levels of Metrics to Deliver on Value-Based Care

Knoxville Room - Finance

Not all data is created equal. Explore a 3-level approach to metrics - process, leading, and outcomes - that help you win in value-based care models.

  
Michael Ceballos, Facktor

From Clinic Chaos to Coordinated Care

Jackson Room - Clinical Quality

Struggling with disorganized teams and workflows? This session shows how to build stronger roles, habits, and communication in your clinic.
  
Melissa Stratman, Coleman Associates

Building Physician and Leadership Pipelines for CHCs

Chattanooga Room - Workforce

The next wave of CHC leaders won’t come by accident. Learn how to build talent pipelines, boost retention, and become a place where leaders grow.
  
John Baldwin and Shannon Brown Joseph, Health Management Associates

3:00 - 4:00 PM

General Session
Cumberland Ballroom

Becoming REMEMORABLE - Transforming Service into Storytelling

Why do some organizations effortlessly capture hearts and minds, while others fade into the background? The answer lies in the stories their customers tell.
 
In this dynamic session, hear insights from conversations with organizations like yours - teams working to deepen loyalty, spark engagement, and turn everyday interactions into meaningful moments. Through storytelling and real-world examples, you’ll explore what sets exceptional organizations apart and how you can do the same.
 
You’ll discover how memorable experiences, a culture of service, the right balance of technology and humanity, and intentional measurement can transform your organization into a customer-centric powerhouse. Walk away with the inspiration, strategies, and tools to help your organization not just serve, but stand out.

Presenter: Bob Pacanovsky, The Black Tie Experience

4:00 - 4:30 PM

Cumberland Ballroom

Business people greet one another at conference

Meet Our 2025 Conference Sponsors

Special thanks to our TPCA Partners: 
Forvis Mazars, CHCollective, Commonwealth Purchasing Group, NextGen, Peregrine Health, TN AHEC at Meharry Medical College, TN Center for Health Workforce Development, and the TDH Office of Rural Health.

View our 2025 Sponsor Showcase

THURSDAY
SEPTEMBER 25

8:30 - 10:00 AM

Networking & Facilitated Conversation
with Breakfast
Cumberland Ballroom

Businesspeople Talking around a Cafe Table

Networking and Facilitated Conversation with Breakfast:
CEOs, CFOs, Operations and Clinical Staff

Sponsors, exhibitors, and other vendor participants are not eligible to attend the Networking & Facilitated Conversation Session.

10:00 - 10:30 AM

Cumberland Ballroom

Business people greet one another at conference

Meet Our 2025 Conference Sponsors

Special thanks to our TPCA Partners: 
Forvis Mazars, CHCollective, Commonwealth Purchasing Group, NextGen, Peregrine Health, TN AHEC at Meharry Medical College, TN Center for Health Workforce Development, and the TDH Office of Rural Health.

View our 2025 Sponsor Showcase

10:30 - 11:30 AM

General Session
Cumberland Ballroom

From the Clinic to the Capitol: 340B Advocacy Insights for Future Change

Passing legislation is never simple, but with the right mix of strategy, coalition-building, and persistence, it is possible. In this session, key advocates and stakeholders will share the behind-the-scenes story of a successful 340B policy win, tracing the journey from local concerns to statewide action.
 
In a conversation moderated by TPCA's Policy and Advocacy Manager, Emily Waitt Hise, panelists will reflect on the moments that mattered—what sparked momentum, where roadblocks emerged, and how collaboration helped move policy forward. Their experiences offer not only a look into how change happens, but a roadmap for how it can happen again. Attendees will leave with practical insights on engaging policymakers, mobilizing support, and navigating the legislative process to protect access to care.
  
Panelists:
  • Senator Richard Briggs
  • Shannon Burger, DSc, MBA, CPA, Cempa Community Care
  • Representative Esther Helton-Haynes
  • Garrett Johnson, Johnson Capitol Solutions LLC