Customized Support for Health Centers

The Tennessee Primary Care Association offers a wide range of customized support to community health centers. Services may be provided to any health center staff member. Examples of assistance include: consultation; individualized problem solving; technical support; etc. 
To request assistance, simply contact the staff member listed for the desired category below.
Contact: Libby Thurman, 615.425.5841
  • Board training referrals
  • Strategic planning consultant referrals​
(For more information on training for health center boards, or to complete a request form, click here.)
Health Policy
Contact: Libby Thurman, 615.425.5841
  • Provide guidance on Medicaid reimbursement and Tennessee’s implementation of the Prospective Payment System (PPS)
  • Assistance with understanding the FQHC and Look-Alike application process
  • Provide information on legislation and policies relative to health care and health centers
HIT and Telehealth
Contact: Raul Marrero, 615.425.5864​
  • Consultation, training, and technical support on the use of telehealth systems and equipment
  • Support of EHR optimization in conjunction with Health Initiatives Consulting (HIC) contract
  • Guidance and support on Meaningful Use requirements and measures
  • Assessment and support of Health Information Exchange
  • Guidance on HIPAA and technical regulatory requirements
Outreach and Enrollment
Contact: Emily Waitt, 615.425.5849
  • Share information related to the Health Insurance Marketplace and TennCare for Certified Application Counselors and other enrollment assisters
Quality Assurance
Contact: Dana Henderson, 615.425.5861
  • Provide support (remote or on-site) for health center quality and process improvement. 
  • Support health center development and implementation of evidence-based interventions and workflows.
  • Support the use of technology to impact the overall effectiveness of the health center.
  • Support strategic health center data collection and analytics (clinical quality metrics, performance initiatives and UDS) 
  • Support health center PCMH and FTCA activities
Collaborative Learning Opportunities
For information on participating in a users group or workgroup, contact Devin Rush, 615.425.5855.

TPCA offers several opportunities, including workgroups, users groups, meetings, and trainings, for members to learn and share best practices, as well as improvement resources and strategies. TPCA also contracts with subject experts to focus on issues confronting health centers.

We currently offer the following peer-to-peer learning opportunities:
  • i2i Users Group*
  • Policy Update Calls
  • Job function group meetings (CEO, CFO, etc.)
  • Annual Conference
*Open only to CQCH participants