Position Information

Clinical Services Associate
The Clinical Services Associate is responsible for conducting regularly scheduled audits to evaluate Memphis Health Center&rsquo;s performance in quality improvement and working with multidisciplinary teams to identify strategies and activities that lead to measurable improvement in health care services and health outcomes of individuals and populations.<br /> <br /> &nbsp;<u style="color: rgb(57, 56, 56); font-family: Tahoma, Verdana, Arial, &quot;Trebuchet MS&quot;, Helvetica, sans-serif; font-size: 14px; font-weight: bold;">ESSENTIAL DUTIES/RESPONSIBILITIES:</u> <ol style="list-style-type:lower-roman;"> <li value="5">Assists the Clinical Services Director with HRSA clinical quality measures, Uniform Data System (UDS), Healthcare Effectiveness Data and Information Set (HEDIS), and other reporting programs.</li> <li value="5">Monitors performance improvement initiatives and supports compliance with HRSA Health Center Program requirements and Federal Tort Claims Act Program requirements.</li> <li value="5">Work collaboratively with the department managers to ensure that all patient&rsquo;s complaints/grievances are managed according to established protocol and opportunities identified to improve patients&rsquo; experiences.<span style="font-size:11px;"><span style="font-family:arial,helvetica,sans-serif;">&nbsp; Coordinates and conducts walk-through audits and Environment of Care Surveys to determine compliance with accrediting and regulatory organizations&#39; standards.</span></span></li> <li value="5">Updates the balanced scorecard with quality and financial performance indicators monthly for reporting purposes.</li> <li value="5">Conducts semi-annual patient experience surveys, summarizes results, and reports findings to CQI/RM committee.</li> <li value="5">Assists with the management of the computerized data repository, including generating population health data reports, utilizing data for population health management, and addressing gaps in service and care.</li> <li value="5">Participates in state-level PCMH training sessions to gain a better understanding of the latest recognition requirement structure: concepts, competencies/core and elective criteria.</li> <li>Coordinates training activities related to PCMH data collection, patient tracking, policy and procedure development, and workflow changes to ensure continuous compliance with recognition requirements. &nbsp;</li> <li value="5">Oversee the activities of the PCMH Coordinator and collaborates to develop strategies to address and close gaps in care.</li> <li value="5">Assists with the collection, integration, and presentation of diverse data related to clinical/operational performance and patient-centered medical home activities for Quality Performance Assessment Support System (Q-PASS).</li> <li value="5">Maintains a practical knowledge of tools and techniques of continuous quality improvement, including analysis and interpretation of data using computer-based disease registries (e.g., Athena, i2i, etc.) data collection systems.</li> <li value="5">Responsible for Infection Control Protocols and internal audits across all three MHC locations to ensure that we are operating according to guidelines.</li> <li value="5">Oversee and be able to be a point of contact/leader when Director of Services is out of the office for all covered departments under the umbrella of the Director of Clinical Services.</li> </ol>
Position: Clinical Services Associate
Organization: Memphis Health Center Inc
Location: Memphis,  TN 
United States
Posting Start Date:
Date Posted: 7/19/2021
Requirements <h1><u>EDUCATION/EXPERIENCE:</u></h1> <ol style="list-style-type:lower-roman;"> <li value="5">Licensed to practice as a registered nurse in Tennessee.</li> <li value="5">Experience in working with a quality improvement or patient-centered medical home program.</li> <li value="5">Minimum 2-3 years of experience in a healthcare facility, preferably with a federally qualified health center.</li> <li value="5">Must demonstrate integrity, sound judgment, demonstrated leadership skills, and strong interpersonal skills.</li> <li>Must be able to approach staff about quality issues with tact and diplomacy.</li> <li value="5">Experience working with medically underserved and indigent populations helpful and knowledge of health disparities highly desired.</li> <li value="5">Excellent oral and written communication skills needed, strong organizational ability required.&nbsp;</li> </ol>
Status: This listing expires on: 9/17/2021
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Organization Information
Memphis Health Center Inc
360 EH Crump Blvd

Memphis,  TN 38126
United States
(901) 261-2008
(901) 774-4233
Tonya Ferguson