Friday, October 2

Overview of CMS/HRSA Requirements: Emergency Preparedness & Response

• Presentation Slides
• Recording (Passcode - PFIZERVAX20!)
• FQHC CMS Requirements
• FQHC CMS Checksheet

GENERAL SESSION: Patient Engagement: The Starting Point for Strengthening and Improving Care

• Presentation Slides
• Recording (Passcode - PFIZERVAX20!)

Improving Patient Experience: Providing Good Customer Services

• Presentation Slides
• Recording (Passcode - PFIZERVAX20!)
• Tool - AIDET Competency Checklists

Operational &Financial Impact: Implementing & Evaluating the Effectiveness of Patient Engagement

• Presentation Slides
• Recording (Passcode - PFIZERVAX20!)

Utilizing Technology & Data to Enhance Patient Engagement

• Presentation Slides
• Recording (Passcode - PFIZERVAX20!)