Tennessee Primary Care Association’s 31st Annual Conference

“Tuning Into Community Health Care: Focusing on Quality”

April 28-30, 2007

Hilton Memphis

AGENDA

Saturday April 28th – Pre-conference Sessions

Afternoon Sessions   

1:00-3:00 Exhibitors Set-Up

3:00-5:00 Registration Open

3:00-5:00 Exhibit Hall Open (visit all the exhibits and qualify for door prizes)   

1:00-3:00 CHN Board Meeting

3:30-5:30 TPCA Board Meeting

6:00 p.m. Shuttle Bus to Beale Street (must register)

Free Evening to Have Dinner with Friends/Vendors

Sunday April 29th

7:30 - 8:45   Dental Directors' Breakfast ~ Discussion about organizing a dental network

7:30-8:45   Financial Managers' Breakfast

7:30 - 8:45   Continental Breakfast/Registration Open

Morning Sessions

Opening Plenary Session:

8:45-10:00 ~ Welcome & Opening Program

10:00-10:30 ~ Refreshment Break/Networking/Visit Exhibits/Silent Auction

10:30-12:00 ~ Concurrent Workshops Breakout 1

A Emerging Clinical Issues: Cancer-Tobacco Initiatives and Fetal Alcohol Syndome ~ details to come

B Human Resources: A Critical Overview of Key Issues (for human resource professionals, manager with HR responsibilities, administrators/executive directors) ~          SESCO Management Consultants

So much of HR management today is compliance focused and the liability significant if found in non-compliance. SESCO will review current wage and hour laws (FLSA), ADA , USERRA, FCRA, COBRA, HIPA, as well as current trends and practices in effective human resource management. HR responsibilities have evolved as such that employers must be attentive, service oriented, innovative, and visionary. Employers must demonstrate competence and act consistently at all times. Additionally, in fulfillment of our roles as HR professionals, we have a responsibility to not just administer systems but to be an asset, a resource to the organizational. We will discuss how we can best exhibit these skills and become results oriented.

Learning Objectives:

1. Identify the key regulatory issues facing human resources professionals today and evaluate your organization’s relative level of risk.

2. Recognize the organizational service aspect of the HR function and discover tools to optimize current service opportunities.

*SESCO will have a “consulting booth” in our exhibit hall so that attendees may discuss any human resource question, concern, or need.

C  What Makes an Exceptional Community Health Center Board? ~ Kathy Wood-Dobbins , CEO, TPCA

What defines an exceptional board and how can your board become one? Integrating information and research about exceptional non-profit boards, this session will explore practices that will help board leaders and chief executives shift from good to great board teams. 

     Learning Objectives:

1.  To review board roles and responsibilities

2.  To identify characteristics of non-profit boards that excel.

3.  To learn how to balance the board's fiduciary role as an oversight body and  its role as  a force that supports the organization and creates its future.

4.  To develop a plan for practical application of these principles by improving board meetings, use of committees, and using a strategic plan.

1:30-3:00 ~ Concurrent Workshops Breakout 2

D Improving Customer Service Skills Part I ~ Rick Fox, Fox Associates

This workshop is designed to help participants learn to create positive customer service. In addition, it will identify individual training needs and methods to help you train new or current employees. Topics to be covered: 4 things customers want; qualities of helpful versus non-helpful customer services representatives; 8 key telephone skills; the 4-step HELP model.

Learning objectives:

1. Enable participants to conduct more effective customer service

2. Guide you to effectively use different techniques to help employees improve their work performance

3. Allow employees to participate in the process

4. Learn to create a positive environment for everyone involved

E Financial Management Oversight for Health Centers Board Members (recommended for CHC boards, CEOs, CFOs, and other administrative staff) ~ Mike Holton, Assistance Director for Financial Management Assistance, NACHC

The Board of Directors should receive certain information about the financial conditions of the health center and should know how to read and interpret the information. This session also provides guidance on Board member responsibilities in the financial oversight area.

Learning Objectives:

•  Understand how to monitor the health center’s financial health.

•  Learn about the Board’s responsibility as mandated in the BPHC’s Program Expectations Policy.

•  Board members should be involved in financial and strategic planning. Understand the Board’s role in these important activities.

F Telehealth in Tennessee : The Current State of the State ~ Keith Williams , Executive Director, CHN

Keith Williams, CEO of Community Health Network, Inc. has been involved well over a year in fund raising and development of a telehealth network for community health centers in Tennessee . Find out how your organization can participate!

•  What does telehealth mean to our patients? Removing barriers to specialty care.

•  How does telehealth work? Defining technology that enables services. Defining requirements of end-user sites.

•  Telehealth funding, current and future.

3:30-5:00 ~ Concurrent Workshops Breakout 3

G Improving Customer Service Skills Part II ~ Rick Fox, Fox Associates

  See description above

H Where Do we find ’em and How Do We Get ’em to Stay?: How to Recruit and Retain Physicians to a Rural Area ~ Cindy Siler , Executive Director, TN Rural Health Recruitment and Retention Center

•  Introduction to the Problem: History, Process, Today

•  Is there really a problem or is it a myth? Is it shortage? Is it in TN?

•  Is there anything that can be done? What other states have done? What TN can do.

•  Introduction of the Center: history; method; progress

•  An Apple a Day keeps the doctor away…

I Peer Panel Discussion: Electronic Health Records 101: Experiences of Those Who Have Implemented EHR (for administrators, board members, clinicians) ~ Larry Stanifer, CEO, Rural Medical Services, Moderator

This panel will discuss the successes and failures experienced in implementing electronic health records in their health centers. There will be time for discussion and questions from attendees.

Monday April 30 th

8:30-10:00 ~ Concurrent Workshops Breakout 4      

J Effective Operations: A Key to Cash Collections (recommended for boards, CEOs, CFOs, and other administrative staff) ~ Mike Holton, Assistance Director for Financial Management Assistance, NACHC

This presentation will cover operating and management functions that should be undertaken before, during, and after and simultaneously throughout the patient visit process in order to maximize cash collections and effectively manage accounts receivable.

Learning Objectives:

•  Understanding functions necessary to effectively manage accounts receivable.

•  Learn about procedures to implement that will improve patient throughput and satisfaction.

•  Consider proven techniques and processes that result in increased collections from patients and 3rd party payers.

K Health Disparities Collaboratives: Spreading to entire populations/new conditions & using data for CHC funding ~ Pat Willis, CNO/Director of Patient Services, Big Sandy Health Care, Inc., Prestonsburg , KY ~ details to come

L Learning to Control Stress So Stress Doesn't Control You! ~ Jay Rohman, Ambassador of Encouragement ~ details to come

10:30-Noon ~ Concurrent Workshops Breakout 5

M The Good, The Bad and The Ugly: Emergency Preparedness for Community Health Centers ~ Dr. Jonathan Weinstein, Clinical Director, Emergency Preparedness, Community Health Association of New York State

What will you and your staff do when the lights go out? …when a weather-related disaster strikes again? …or when Pandemic Flu hits your community?

From 9/11 to Katrina and beyond, it is increasingly clear that healthcare facilities can, should and may even be charged with playing a significant role in response to a major emergency. However, most recent preparedness efforts have focused on hospitals. In this energetic and interactive program, participants will learn about key elements of Emergency Preparedness specific to Community Health Centers (CHCs) and Primary Care Centers.

Features include:

>Getting the most from your staff during an emergency

>The Hazard Vulnerability Analysis and how it improves your Center’s preparedness status

>Community resources most needed in an emergency and how to identify them

>Crucial do’s and don’ts of emergency Risk Communication

>Preparedness exercises you can easily conduct in your facility

>Other fundamentals of Emergency Planning for CHCs

Objectives

By the end of this presentation, participants should be able to:

•  Describe to develop a personal/family preparedness program for their staff

•  Understand what a Hazard Vulnerability Analysis is and how to use one to identify risks faced by their facility

•  Describe how to develop relationships with crucial emergency community resources

•  Discuss the basics of emergency Risk Communication

•  Begin to develop emergency preparedness exercises for their facility

N Cover Tennessee Update ~ Christi Granstaff , TPCA Health Policy Director

CoverTN is an exciting array of new insurance products, a pharmacy program, and a Project Diabetes that was approved by the Legislature in 2006 and is being implemented in 2007. The new insurance products are for the working uninsured, the uninsurable, and children. Learn the details of these new insurance products, the new pharmacy benefit, and the diabetes initiative.

Learning Objectives

•  Discover new resources available to CHC patients, particularly those who are uninsured, through CoverTN.

•  Describe the 5 components of CoverTN – CoverTN, AccessTN, CoverKids, CoverRx, and Project Diabetes.

•  Examine the basic eligibility criteria for each component of CoverTN.

•  Identify the application process for each component of CoverTN.

Understand the goals of Project Diabetes and ways to partner with the state on this initiative.

O Moving Health Disparities Collaboratives to the State Level – Kathy Wood-Dobbins , CEO, TPCA; Bethany Anderson , IT Coordinator, TPCA

The HRSA Health Disparities Collaborative (HDC) is a national effort to achieve strategic changes for quality improvement in the delivery of primary health care.  The results of this innovative model of care have been improved health outcomes for many community health center patients with chronic illnesses.  This workshop will update participants on the innovative changes occurring as the implementation of the Collaborative model becomes state-based.  Come and learn about TPCA's plans to promote the planned care model within Tennessee health centers.  

 Learning Objectives:

>Learn about the use of the Care Model and Model for Improvement in state-based Collaboratives

>Learn about strategies to leverage use of IT for maximizing analytical and reporting capacity in quality improvement

>Discuss and provide input as we plan to develop state-based opportunities for shared learning and shared results among Tennessee community health centers in their clinical quality improvement initiatives.

Motivational Lunch Noon-1:15 ~ "The 5 Encouragers to Success in Healthcare” ~ Jay Rohman, President, The Encouraging 101 Organization